“Front end” of the justice system will have to be fixed step-by-step

The Canadian Bar Association's National Magazine has published an article entitled "Everyday Justice." The article explains the importance of educating people about the legal system before they need it as the first step to better access to legal services.

“They actually have to experience being treated fairly and understand that you don’t need to know someone in the system in order to get a fair resolution. Those shifts in attitude and skills, the research shows, need to come before a long lecture about how you have rights, or ‘here’s the process,’ or ‘here’s the form you fill out’.”